Política de Privacidad

1. El Alcance

1.1 This policy describes the types of Personal Data the Company collects about individuals, how that data is processed, shared with third parties, and protected, along with other related matters.

1.2 This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its management, structuring, and storage.

Nuestros servicios están dirigidos al público general y no están destinados a personas menores de 18 años. No recopilamos intencionalmente información de menores, ni les permitimos utilizar nuestros servicios. Si llegamos a tener conocimiento de que disponemos de datos de un menor, los eliminaremos a la mayor brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect your Personal Data. In certain circumstances, we may also request additional Personal Data from you.

In some cases, we collect your Personal Data by analysing how you use our Services or interact with our service channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any personal data. However, withholding certain personal data may prevent you from accessing our Services or limit your ability to use the website.

4. Qué Datos Personales Recopilamos

The information we collect is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis for each purpose.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

6.1 The Company may also share Personal Data with third-party companies that provide services such as IP address hosting and storage, as well as user experience analytics.

You may ask us to share specific Personal Data about you with third-party trading platforms. In such cases, we will pass on the Personal Data you provide to us to those platforms. Your Personal Data will then be subject to each platform's own privacy policy. Please be aware that your Personal Data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and optimise the products and services it offers to clients.

Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, with the Company's lenders, or with any other entity within the group in connection with a transaction — including the transfer or sale of assets belonging to the Company or any group entity — or as part of any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other business within the group.

7. Cookies y Servicios de Terceros

We may use third-party services, such as advertising providers or data analytics companies, on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are temporarily stored on your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a set period after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to access the site again without starting from scratch.

7.5 Please be aware that disabling cookies may cause some or all website features to not function as intended.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Retención de Datos Personales

The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, policies, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent to continued sharing, we will extend this for a further 12 months.

8.3 We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transferencias Internacionales

9.1 Su información personal puede ser transferida a otros países, lo que incluye la transmisión de datos personales a terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 La Compañía puede proporcionar información sobre las medidas de seguridad que aplica para proteger los Datos Personales transferidos a terceros países u organizaciones internacionales. Para más información, escriba a: support@trebolinvestencia.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from security vulnerabilities. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including Personal Data disclosed due to transmission errors, unauthorised third-party access, or other causes beyond our control.

10.3 In certain circumstances, legal or other obligations beyond our control may require us to share your Personal Data with third parties, such as public authorities. We have no control over how those third parties handle the security of your Personal Data in such cases.

Transmitting personal data over the internet carries inherent security risks. The Company cannot guarantee the security of any personal data you send to us online.

11. Hipervínculos a sitios web de terceros

The website includes links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for how such sites or applications collect or process personal data. This Policy does not apply to actions taken through those sites or applications.

When accessing any third-party websites or applications, review their privacy policies before deciding to use them. Exercise caution when sharing any personal data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. When changes are made, the revised Policy will be published on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise stated, any changes take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of the Personal Data we hold about you, to have any errors corrected, and to request deletion of any Personal Data that is no longer necessary for our purposes. You may also restrict the scope of how your Personal Data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Derechos de acceso Tiene derecho a verificar la exactitud de sus Datos Personales que están siendo procesados. Si lo solicita, podrá acceder a ellos. La Empresa proporcionará una copia electrónica de los Datos Personales en procesamiento y podrá cobrar una tarifa razonable por copias adicionales. Si usted lo solicita, los datos se pondrán a su disposición en formato electrónico. El derecho de acceso no debe vulnerar los derechos y libertades de terceros. Si la solicitud resulta perjudicial para los derechos y libertades de otra persona, la Empresa podrá denegarla o limitarla.

13.4 Right of Rectification The Company has the right to correct inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure This right applies in the following circumstances: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your personal data based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another natural person, or where there is a substantial public interest reason within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access and review the personal data you have provided to the Company. You may also request that your personal data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect any rights you hold under the right to erasure. The transfer of data must not infringe upon the rights or freedoms of third parties.

13.8 Right to Object You have the right at any time to object to any use of your Personal Data based on the legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we can establish compelling legitimate grounds for processing your Personal Data, we may continue to do so unless you demonstrate that your rights, freedoms, or interests override ours, or that the processing is necessary for the establishment, exercise, or defence of legal claims. With respect to direct marketing, you have an unconditional right to object at any time to the processing of Personal Data concerning you.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out before that point. You also have the right to lodge a complaint with your supervisory authority — specifically, any supervisory authority established by an EU member state to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. EU and member state law may limit the rights described in this section 13 as they apply to your Personal Data.

13.10 We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

Provided the request is not contrary to the provisions of Article 13 of the law, information requested under your rights pursuant to that article will be provided free of charge. If a request is unjustified or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also choose not to act on the request.

If we have reason to doubt the identity of the person who submitted a request, we may ask them to provide reasonable means of verification.